EU Login

You have already created and activated an EU Login account (or ECAS in the past), even if you haven’t used it yet.

As a pensioner, if you used to have an ECAS account, even one you haven’t used for a long time, do not create a new EU Login account. All ECAS accounts were automatically carried forward when the Commission switched to the new system on 3 November 2016, so you would be duplicating your existing account, which causes problems for the system.

In other words, do NOT click on “Create an account”. The only difference is that your private e-mail address replaces your old login (username) From now on, you can sign into Commission services using your e-mail address and a password.

You don’t have an EU Login account yet but would like to create one

You need to have a mobile phone (not necessarily a smartphone, even just a basic GSM mobile phone or “dumbphone” is fine as long as it can receive texts), plus a PC or a tablet, and a private e-mail address.

You can sign up for your account at https://webgate.ec.europa.eu/cas by following a simple guide explaining the different stages of the procedure.

Ask for assistance (centralized in Brussels) from a colleague in the PMO by telephone only

Tel.: +32 (0)2 29 11111 (option 7) (9:30-12:30).

Before contacting us:

Once you have started the procedure for creating your EU Login account you have to follow it through to the end, and also finalise your request for the creation of a JSIS Online account even if you don’t intend to use it.

It may take 48 hours after completing the final step in activating your JSIS Online account until you get access to My IntraComm.

If you have a problem signing in, here are some suggestions for troubleshooting steps and checks to carry out before you try again. When a problem occurs, take a screenshot; this will make it easier for the Helpdesk to diagnose the problem.

• Browser cache and history

Clear your browser cache and history and close the browser. Switch off your computer. If you’ve done this correctly, when you sign in again you’ll need to enter your e-mail address. If the address appears automatically, it means you haven’t cleared all the stored data. If some of it is out of date, it may be the cause of your login problem.

• Url

Make sure that the website address (url) is correct.

• Authentication method

Check that you’ve correctly selected the authentication method you want to use (e.g. telephone + SMS) from the scroll-down menu on the screen.

• E-mail address

Check that you’re using the right e-mail address. If you changed your e-mail address between setting up an ECAS account in the past and trying to sign in using EU Login for the first time, contact your local helpdesk! If your operator has altered your e-mail address (e.g. from @pandora.be to @telenet.be), then even though you’re still getting your e-mails (which are automatically reassigned from your old address to the new one), EU Login will only recognize your original address.

• Browser

Try using another free browser, such as Firefox (PC or Mac).

• Navigation

Click on NEXT, and not on CREATE AN ACCOUNT!!

• E-mail address

Make sure that you sign in using your e-mail address, not your old ECAS username.

• Phone number

Mobile phone number: it is essential to enter the plus sign + followed immediately (no space) by the international (country) code. You can enter the rest of the number with or without spaces – the system will close up the gaps!

• Not receiving the text messages (SMS)

If you’re not receiving the SMS, check that your smartphone has an adequate signal (reception), and is not in “Airplane” or “Do Not Disturb” mode. Switch it off for a few moments and try again, or try again next day.

If you are still not receiving the SMS, please check that the messages are not on a “blocked numbers list”.

To do this, go to:

iPhone: Settings => Messages => Blocked contacts.

Android: Settings => Messages => Blocked numbers / Blocked conversations. (This may vary depending on the application used).

It might be worth considering whether to switch to the EU Mobile Mobile Application (see above), which allows you to use alternative authentication methods.

Please consult the various support documents hereunder.

Your account is activated

Once your EU Login account has been activated, if you encounter any problems, it is important to distinguish between EU Login and the application that this system protects. EU Login is a gateway for authenticating yourself to the European Commission.  The applications to which a pensioner has access can be JSIS Online, SYSPER Post Activity, Staff Matters and Staff Contact, PMOMobile, etc.

If you have a problem with your EU Login account, the first thing to do is to visit the following page https://ecas.ec.europa.eu/cas/help.html which does not require a password + open the “I am a pensioner of the European institutions” section.

• There are 25 specific questions to answer. Open those that relate to the problem you are experiencing, check the answers and test the solutions.

• If the problem persists, contact the Help Desk in your AIACE section (see the general “Helpdesk” list at the top of the screen on our site).

• If even your Help Desk can’t help you, here’s how to proceed:

èClick on the last item in the “I still need help” list

èClick on the grey button at the end of the sentence (it will turn blue): “I confirm that I have read the FAQs and that I have contacted my local helpdesk and that they could not help me.“

It is essential to gather the following information in order to record the incident and report it to PMO-IT-APPLICATIONS@ec.europa.eu :

• the username or e-mail address of the account concerned

• the nature of your relationship with the Commission: pensioner from which institution

• how you access the application, including its URL via https://myremote.ec.europa.eu  OR https://webgate.ec.europa.eu/RCAM

• the source of the URL used (e-mail, website link, bookmark, etc.)

• a detailed description of the problem

• if possible, one or more screenshots showing the problem with the address bar indicating the web page consulted and the previous step

• any other information that may help to determine the cause of the problem (for example, if an SMS code is not received: your mobile phone provider, country of subscription, your current geographical location, your last SMS request, the last time you received one, etc.).

Since 2023, PMO-IT-APPLICATIONS@ec.europa.eu  can also help you with all PMO-specific applications (JSIS, PMOMobile, Sysper, Staff Contact, etc.). It is also important to specify exactly what the problem is, ideally with one or more screenshots showing the url in the top bar of the browser, the error message, etc. It is essential to indicate whether your access was working correctly before and until when.

Here you will find a series of documents showing how to proceed in various cases:

Creation of an EU Login access: quick guide

You forgot your password or wish to update it?

Add or change a mobile telephone number

Did you forget to register a new telephone number and you do not have the old one anymore (“Panic Button“)

Blocked during authentication?

Direct links to applications

EU Login Mobile App: Quick installation guide

EULogin4Life: change of mobile number or email address