HELPDESKS

HELPDESK INTERNATIONAL

Martine Platteau and Micheline Bruyninckx run a dedicated helpdesk for retired staff from all the institutions. They are mainly there to provide assistance with the various EU computer applications (EU Login, JSIS Online, PMO-Contact, My IntraComm and Yammer after EC), but they can also answer questions and/or relay feedback on other problems encountered by retired staff, or if necessary refer them to the specific department they need to get in touch with.
Micheline Bruyninckx is the administrator for the Yammer after EC network. Note, however, that she does not deal with verification of retirement status in connection with applications for access to Yammer, or validation of access; those checks are carried out by the DG HR sector responsible for relations with retired staff.
Martine PLATTEAU-GUILLAUME
Daily, French/English

martine.platteau-guillaume@hotmail.com

Micheline BRUYNINCKX
Weekdays, French/English

micheline.bruyninckx@gmail.com

Micheline & Martine will be available at theAIACE Congress in Valencia from the 22nd till 26th May 2018 to answer and help the users of the various Commission informatics applications – see “Your HelpDesk at the AIACE Congress” 

HELPDESKS IN NATIONAL BRANCHES

Please send any queries to your colleagues in your national AIACE branch.  Only if you don’t receive a reply within a reasonable time frame, should you forward your request to the AIACE International Helpdesk, but please make sure that you put those to whom you sent your initial enquiry in copy.

BELGIQUE/BELGIË

Margarethe BRAUNE

Jours/heures: tous les jours
Langues: FR-EN-DE
mail@margbraune.eu

DANMARK

Erling PETERSEN

Days/Hours: all days
Languages: DA-EN-FR-DE
Tel. +45 56 131 180
GSM: +45 20 651 919
erlingpetersen@dbmail.dk

DEUTSCHLAND

Dietrich VOSLAMBER

Tage/Stunden: jeden Tag
Sprachen: DE-FR-EN
Tel.: +49 761 274 983
dietrich.voslamber@versanet.de

ESPANA

Antonio REYES

Días/horas: todos los días por e-mail
Idiomas: ES-EN-FR

a.reyesgomez@gmail.com

FRANCE

Jacques BABOT

Jours/heures: tous les jours de 14h-20h
Langues: FR-EN-ES
Tél. +33 6 38785468
jacques@babot.eu

UNITED KINGDOM

Michael HOCKEN

Weekdays
Languages: EN-FR
Tel. +44 7884385894
trepolpen@hotmail.com

GRECE

Antonis TRIFILLIS

Langues: GR-EN
Tel.: +30 210 362 1146
atrifilis@gmail.com

GRECE

Vicky Kappa YOUTSOS

Languages: GR-EN
Tel.: +30 6930981991
VictoriaYoutsos@gmail.com

IRELAND/EIRE

Colin MAYNARD

Days/hours: all days
Languages: EN-FR-DE
Tel.: +353 87 904 7465
maynards@eircom.net

ITALIA

Valerio PIZZINATO

Giorni: tutti giorni
Lingue: IT-EN
Tel.: +39 0331957138
valerio.pizzinato@capronno.it

ITALIA

Edward BLOGG

Giorni/Ore: tutti giorni
Lingue: NL-IT-EN-FR
blogg.aiaceispra@gmail.com

LUXEMBOURG

John MORTIER

Jours/heures: tous les jours
Langues: NL-FR-DE-EN
mortijo@mac.com

NEDERLAND

Voir HD AIACE internationale

Dagen/uren:
Talen:
Tel.: +

ÖSTERREICH

Carlo RITZEROW

Tage/Stunden: jeden Tag
Sprachen: DE-FR-EN-IT
carlo.ritzerow@ritzerow.eu  

ÖSTERREICH

Christian LEHKY

PORTUGAL

Paulo BRANCO

Dias/horas: terça-feira de 9 a 12 horas
(hora de Lisboa)
Linguas: PT-FR-EN
panb2001@gmail.com

PORTUGAL

Teresa LUZ

Linguas: PT-FR-EN
teresaluz@gmail.com

SUOMI/FINLAND

Aino SALOMÄKI

Days/hours: all days
Languages: FI-SE-EN
Tel.: +358 40 586 57 31
aino.salomaki@welho.com

SVERIGE

Kenneth LARSSON

Days/hours: all days
Languages: SE-EN
Tel.: +46 8 668 3689
GSM: +46 73 986 1323
larsson_ken@bredband.net