HELPDESKS

HELPDESK INTERNATIONAL

Martine Platteau and Eveline Lang run a dedicated helpdesk for retired staff from all the institutions. They are mainly there to provide assistance with the various EU computer applications (EU Login, JSIS Online, Staff Contact, My IntraComm and Teams after EC), but they can also answer questions and/or relay feedback on other problems encountered by retired staff, or if necessary refer them to the specific department they need to get in touch with.
Anne-Marie Lits-Desmedt is the administrator for the Teams after EC network. Note, however, that she does not deal with verification of retirement status in connection with applications for access to Teams, or validation of access; those checks are carried out by the DG HR sector responsible for relations with retired staff.
Martine PLATTEAU-GUILLAUME
Daily, French/English

martine.platteau-guillaume@hotmail.com

Eveline LANG
Daily, French/English/German

lang.eveline@gmail.com

Anne-Marie LITS-DESMEDT

amlitsdesmedt@yahoo.fr

HELPDESKS IN NATIONAL BRANCHES

Please send any queries to your colleagues in your national AIACE branch.  Only if you don’t receive a reply within a reasonable time frame, should you forward your request to the AIACE International Helpdesk, but please make sure that you put those to whom you sent your initial enquiry in copy.