Martine Platteau and Micheline Bruyninckx run a dedicated helpdesk for retired staff from all the institutions. They are mainly there to provide assistance with the various EU computer applications (EU Login, JSIS Online, PMO-Contact, My IntraComm and Yammer after EC), but they can also answer questions and/or relay feedback on other problems encountered by retired staff, or if necessary refer them to the specific department they need to get in touch with.
Micheline Bruyninckx is the administrator for the Yammer after EC network. Note, however, that she does not deal with verification of retirement status in connection with applications for access to Yammer, or validation of access; those checks are carried out by the DG HR sector responsible for relations with retired staff.
Martine PLATTEAU-GUILLAUME
Daily, French/English
Micheline BRUYNINCKX
Weekdays, French/English
micheline.bruyninckx@gmail.com
Micheline & Martine will be available at theAIACE Congress in Valencia from the 22nd till 26th May 2018 to answer and help the users of the various Commission informatics applications – see “Your HelpDesk at the AIACE Congress”
HELPDESKS IN NATIONAL BRANCHES
Please send any queries to your colleagues in your national AIACE branch. Only if you don’t receive a reply within a reasonable time frame, should you forward your request to the AIACE International Helpdesk, but please make sure that you put those to whom you sent your initial enquiry in copy.
DANMARK
Erling PETERSEN
Days/Hours: all days
Languages: DA-EN-FR-DE
Tel. +45 56 131 180
GSM: +45 20 651 919
erlingpetersen@dbmail.dk
DEUTSCHLAND
Dietrich VOSLAMBER
Tage/Stunden: jeden Tag
Sprachen: DE-FR-EN
Tel.: +49 761 274 983
dietrich.voslamber@versanet.de
ESPANA
Antonio REYES
Días/horas: todos los días por e-mail
Idiomas: ES-EN-FR
a.reyesgomez@gmail.com
FRANCE
Jacques BABOT
Jours/heures: tous les jours de 14h-20h
Langues: FR-EN-ES
Tél. +33 6 38785468
jacques@babot.eu
IRELAND/EIRE
Colin MAYNARD
Days/hours: all days
Languages: EN-FR-DE
Tel.: +353 87 904 7465
maynards@eircom.net
ITALIA
Valerio PIZZINATO
Giorni: tutti giorni
Lingue: IT-EN
Tel.: +39 0331957138
valerio.pizzinato@capronno.it
NEDERLAND
Voir HD AIACE internationale
Dagen/uren:
Talen:
Tel.: +
PORTUGAL
Paulo BRANCO
Dias/horas: terça-feira de 9 a 12 horas
(hora de Lisboa)
Linguas: PT-FR-EN
panb2001@gmail.com
SUOMI/FINLAND
Aino SALOMÄKI
Days/hours: all days
Languages: FI-SE-EN
Tel.: +358 40 586 57 31
aino.salomaki@welho.com
SVERIGE
Kenneth LARSSON
Days/hours: all days
Languages: SE-EN
Tel.: +46 8 668 3689
GSM: +46 73 986 1323
larsson_ken@bredband.net
