IT Communication Tools
On this page you will find the different IT communication tools that are available to pensioners.
Various secure IT applications allow pensioners of the European Institutions to (re)find information, ask questions and encode medical expenses. In order to have this secure personal access, it is first necessary to create an EU Login account.
EU Login
EU Login is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various information systems managed by the Commission such as JSIS Online, MyPMO, SYSPER Post Activity, Pensioners' Portal (Staff Matters), Pensioners' Portal - My requests (former Staff Contact), Legal&Financial Information, via an email address, a password and a second authentication.
Access EU Login secure authentication methods
Since 1 July 2025, it is no longer be possible to authenticate in EU Login using a code received by SMS. Here are several possible options - accepted by the European Commission - which can be adapted to the different IT equipment configurations of pensioners but want to install another option (righthand column).
AccessPensioners' Portal (Staff Matters)
« Pensioners’ Portal » replaces the Staff Matters and My IntraComm pages and it is available to all pensioners. Using the Portal’s search tool – ‘Search’ + the magnifying glass in the top right-hand corner of the screen – you can find information and ask questions of certain Commission services. It gives you quick access to the IT tools you use most – like SYSPER Post Activity, JSIS online or MyPMO - and informs you about relevant news and updates.
AccessPensioners' Portal - My requests (formerly Staff Contact)
The former Staff Matters and Staff Contact, which were previously in the MyRemote Menu, have been integrated and completed updated into the Pensioners' Portal. Staff Matters can be found under the ‘Pensioners’ Portal (Staff Matters)’ option, and Staff Contact under ‘Pensioners’ Portal – My requests’.
Access
JSIS online
Via the JSIS online application, you can request reimbursement of your expenses, but that's not all. Whether you need prior authorization, care during hospitalization or apply for health screening, connect to JSIS online.
AccessMyCareNet (Belgium only)
JSIS is now integrated into MyCareNet, the Belgian eHealth platform that enables the secure exchange of electronic medical statements between doctors and health insurers in Belgium.
Access
MyPMO
MyPMO (formerly PMOMobile) is an application that allows you to use most functions of 'JSIS Online' on smartphone, tablet, laptop and PC. This application is evolving constantly.
Access
SYSPER Post Activity
This application allows you to consult pension slips, generate tax certificates, modify/add/complete your personal and family details, enter a life declaration, etc.
Access
My Remote
Single access point with one menu to access the different Commission applications (RCAM/JSIS, SYSPER Post Activity, Pensioners' Portal - My requests, EU Login, Legal&Financial Information, My PMO and Pensioners' Portal (Staff Matters).
Access
Teams AfterEC
Social network for discussion and exchange of information in a secure environment, reserved only for pensioners of the European institutions and bodies and some people from the Commission (mainly PMO and DG HR). Commission en Direct articles and Small Ads can be found at the top of the General channel.
Access
