Staff Matters & Staff Contact
Staff Matters and Staff Contact allow you to find information and ask questions to the various services
What can you do with Staff Matters and Staff Contact?
Maybe you have questions about health screening or medical expenses account sheets?
Or would you like to know the rules about some medical treatments?
Or are you looking for the official regulation for some specific medical care or treatment?
Many answers can be found in « Staff Matters », but you also have the possibility of asking a concrete question related to your personal situation directly in “Staff Contact”. You can also retrieve all answers to the questions you put during the last 24 months.
For more information please click on the button below
New Staff Matters-Staff Contact forms
Since 20 June 2024, Staff Contact forms have been updated and integrated into a new PMO & DG HR “back office” platform, called ServiceNow that offers new features:
- A more intuitive and user-friendly design.
- Direct communication with your case handler.
- Easily track of submitted questions and requests.
- Records : your past and current requests are to be found on the new platform.
How does it work? Always through EU Login of course !
Click on the “Contact Us” button on the majority of Staff Matters portal pages and from the “JSIS online and “MyPMO” apps and you will be redirected to the new platform.
We recommend various sources of information:
Video introducing the new Staff Contact
And mainly these User guides:
Access visualisation and shortcut to JSIS
Would you like to see how to use Staff Matters and Staff Contact and the handy shortcut for specific questions related to JSIS?
You can read the explanatory guide.
How to connect to Staff Matters & Staff Contact ?
“My Remote” is a single access point with a menu to access the various Commission applications (JSIS online, My IntraComm, SYSPER Post Activity, Staff Matter + Staff Contact and EU Login). All these options are accessible with a single EU Login authentication, except JSIS online which requires a second one for security reasons.
AIACE Membership
Need additional help?
- A question about my rights with the Commission?
- A question about the tools of the Commission?
- A question about the services offered by AIACE?
Would you like to become a member ?
Click on the "Register" button below
- Get personalized support with long-term follow-up
- Take part in discussions about the future of the association
- Take part in our events
- Subscribe to our insurance
