Pensioners' Portal - My requests (formerly Staff Contact)
The former Staff Matters and Staff Contact, which were previously in the MyRemote Menu, have been integrated and completed updated into the Pensioners' Portal. Staff Matters can be found under the ‘Pensioners’ Portal (Staff Matters)’ option, and Staff Contact under ‘Pensioners’ Portal – My requests’.
What can you do with 'Pensioners' Portal - My requests'?
On the ‘Pensioners’ Portal (Staff Matters)’, using the search tool (the magnifying glass at the top right of the screen), you can find information and ask a question about your personal file to the relevant Commission department. See the dedicated page on this subject.
You can then retrieve these answers from the administration as well as all answers to questions posed via the ‘JSIS on line’ or ‘MyPMO’ applications and of course the old ‘tickets Staff Contact’ (questions you put to the administration) during the last 24 months. For more information please click on the button below.
Staff Matters, under the ‘Pensioners’ Portal (Staff Matters)’ option, is explained on the Pensioners’ Portal page.
Staff Contact has been replaced by ServiceNow
The former Staff Contact forms are now handled on a new platform called ServiceNow that offers new features:
- A more intuitive and user-friendly design.
- Direct communication with your case handler.
- Easily track of submitted questions and requests.
- Records : your past and current requests are to be found on the new platform.
All of this is now grouped together in the Pensioners’ Portal.
How does it work? Always through EU Login of course !
After searching the Pensioners’ Portal – see also the Pensioners’ Portal page – simply read the article(s) on the subject you are interested in and, if necessary, fill in the appropriate form to ask a question.
PLEASE NOTE: if you wish to ask a question about MEDICAL EXPENSES, it is easier to start from this document.
We recommend the following user guides (to be updated shortly):
How to use Pensioners' Portal - My requests (formerly Staff Contact) ?
Staff Matters and Staff Contact have been integrated in the new Pensioners’ Portal. Click on the following link: https://digit.service-now.com/asc
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