Ambassadors

Within the PMO-AIACE relationship, an “ambassador” has been created for a specific purpose: this person, who has privileged access to the PMO, is to act as a point of contact between the relevant PMO services (for sickness insurance and pensions) and the pensioner, acting as a go-between and facilitator in specific situations. The ambassador is able to provide explanations to the pensioner when he/she has difficulties in understanding certain decisions that are unfavourable to him/her, or assists him/her when he/she has difficulties in presenting his/her specific questions to the PMO; conversely, the ambassador takes on the task of contacting the PMO to analyse a specific situation, provided that the person concerned entrusts him/her with the task of representing him/her in the competent offices. Normally, based on the statistics of the cases highlighted in the past, this form of intervention will be applied mainly for the JSIS, but it is also valid for issues related to pensions and other related rights. This system should be of great help to pensioners who find themselves in difficulty with the bureaucratic/regulatory aspects of the JSIS or with statutory interpretations concerning pensions.

A list of ambassadors is appended.