In order to access Commission services such as My IntraComm, PMO Contact or JSIS Online, you need to have an EU Login account (this used to be known as ECAS)
EU Login (the former ECAS) is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various information systems managed by the Commission, such as PMO Contact, My IntraComm and JSIS Online, with just an email address and a password. “One account, many services”!
Once you have signed in to EU Login (ECAS), you stay signed in until you close down your browser.
You have already created and activated an ECAS or EU Login account, even if you haven’t used it yet
As a pensioner, if you already have an ECAS account, even one you haven’t used for a long time, do not create a new EU Login account. All ECAS accounts were automatically carried forward when the Commission switched to the new system on 3 November 2016, so you would be duplicating your existing account, which causes problems for the system. In other words, do NOT click on “Create an account”. The only difference is that your private e-mail address replaces your old login (username) From now on, you can sign into Commission services using your e-mail address and a password.
You don’t have an ECAS or EU Login account yet but would like to create one
You need to have a mobile phone (not necessarily a smartphone, even just a basic GSM mobile phone or “dumbphone” is fine as long as it can receive texts), plus a PC or a tablet, and a private e-mail address.
You can sign up for your account at http://webgate.ec.europa.eu/cas.
Here is a simple guide to the different stages of the procedure.
Important! Once you have started the procedure for creating your EU Login account you have to follow it through to the end, and also finalise your request for the creation of a JSIS Online account even if you don’t intend to use it.
Important! It may take 48 hours after completing the final step in activating your JSIS Online account until you get access to My IntraComm.
If it all seems too complicated:
Go to one of the PMO reception areas and ask a colleague to help you:
Brussels : MERO building, avenue de Tervuren 41 B-1040 Brussels on the ground floor to the left, Monday to Friday 9:30-13:00 , tel.: +32 (0)2/297 68 88 or 89 (9:30-12:30).
Luxembourg : Drosbach building, 12 rue Guillaume Kroll L-1882 Luxembourg, office B2/085, Monday to Friday 14:00-16:00; tel.: +352 4301 36100 Monday to Friday, 9.30-12.30.
Ispra : tel. : +39 0332 783030 Monday to Friday from 9.30 to 12.30; JRC Club House, Via Esperia 329 I-21027 Ispra (Varese) Wednesdays 9:30-12:00
If at all possible, go along to one of the offices in person!
Your identity can then be checked on the spot. Don’t forget to bring your mobile phone with you and make sure you know the password for your e-mail account.
Once my EU Login account is activated, how do I sign into
one of the Commission services?
There is now a single access point called “My Remote” offering you with a single EU Login authentication to access via a multiple choice menu the different applications of the Commission (JSIS online, My IntraComm, SYSPER Pensions, EU Login (to modify the settings of your account) and soon the application which will replace PMO-Contact).
An exception however … a 2nd authentication is requested for JSIS online.
Hereafter you can access My Remote as well as a support document showing how to connect to “My Remote”.
Do not forget to put the url of My Remote in the Favorites / Bookmarks of your internet browsers.
You can also choose to continue to use the specific website addresses (url) and to access one Commission service at a time. This means that before authenticating in EU Login, you have to decide which service you want, and access it via its own specific website address (url).
– To consult My IntraComm for an explanation about the reimbursement of medical expenses or other information from PMO or HR go to http://myintracomm.ec.europa.eu/retired/
– To ask PMO Contact about a specific procedure or dossier, go to http://ec.europa.eu/pmo/contact/
– To submit a claim for medical expenses, request a prior authorisation, or consult your account sheets (statements) etc. in JSIS Online, go to http://webgate.ec.europa.eu/RCAM
– Do you want to view your Pension slips, your tax certificates or send your Life Declaration electronically (not available for Collegues of the EP, CoJ and EESC)? Go to http://myremote.ec.europa.eu/
– To alter the parameters of your EU Login account (e.g. to change your password or add a mobile number), go to http://webgate.ec.europa.eu/cas/
Exception: if you’re in JSIS Online you can access My IntraComm or PMO Contact with a single authentication, but note that JSIS Online times out very quickly! .
EU LOGIN Mobile Application