Helpdesk

Martine Platteau and Eveline Lang run a dedicated helpdesk for retired staff from all the institutions. They are mainly there to provide assistance with the various Commission IT applications (EU Login, JSIS Online, MyPMO, SYSPER Post Activity, EU Login mobile app, Staff Matters and Staff Contact, My IntraComm and Teams after EC), but they can also answer questions and/or relay feedback on other problems encountered by retired staff, or if necessary refer them to the specific department they need to get in touch with.

If you encounter a problem, you should first contact your Section helpdesk; here is the list.

(currently vacant) is the administrator of the Teams AfterEC network. Note, however, that he/she does not deal with verification of retirement status in connection with applications for access to Teams, or validation of access; those checks are carried out by the DG HR sector responsible for relations with retired staff.