Contacts

You will find most of contact details of the services of DG HR and PMO in the appended table.

If you need any kind of help, the first contact point is the DG HR’s Sector “Relations with former staff members” : +32 2 29 59058 and HR-BXL-AIDE-PENSIONNES@ec.europa.eu.

Warning : pending an update of the table, here are a number of details that have changed since publication :

PMO Pensions : Questions about pensions :+32 2 29 11111 Monday to Friday from 9:30 to 12:30

PMO / Welcome desk : it is essential to make an appointment by email or phone :

Brussels : PMO-RCAM-BRU-RDV@ec.europa.eu or +32 2 29 11111 

Luxembourg : PMO-RCAM-LUX-RDV@ec.europa.eu or +32 2 29 11111

Ispra : PMO–ISPRA-RCAM-HD@ec.europa.eu or +32 2 29 11111 

PMO / Help Desk for EU Login + all PMO applications: RCAM, MyPMO, Sysper Post Activity, Staff Contact, etc.: +32 2 29 11111 + option 7 on Monday to Friday 9.30am to 12.30pm or PMO-IT-APPLICATIONS@ec.europa.eu

DG HR : renewal of  access passes:

For Brussels: Rue Philippe Le Bon, 3,  1000 Brussels, office 01/86, by appointment only (HR-DS-CARTES-DE-SERVICE-BRUXELLES@ec.europa.eu), Tel. +32 2 295 66 54.

For Luxembourg: HR-DS-CARTES-DE-SERVICE-LUXEMBOURG@ec.europa.eu

PMO’s single telephone number +32 2 29 11111

Table of contact details of DG HR and PMO

Do you have questions about the EU? Europe Direct has the answers. The Europe Direct service does not comment on European policy issues or on positions adopted by the EU. It does not handle or pass on complaints (but it can tell you who to contact). The service is available in the 24 official languages. Contact by telephone on 00 800 6 7 8 9 10 11, by e-mail, or by visiting your nearest Europe Direct Information Centre (CIED) in your country.

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To the ECC Network website where you will find the links to the centres in the different countries.

Various useful sources of information for pensioners