EU Login App
This is an app for your smartphone or tablet (Android or IOS) that allows you to identify yourself on a mobile device using either a simple PIN code or fingerprint or face recognition, rather than authentication by means of an SMS “text challenge” (code) sent to your mobile phone.
The "EU Login App"
This is an app for your smartphone or tablet (Android or IOS) that allows you to identify yourself on a mobile device using either a simple PIN code or fingerprint or face recognition, rather than authentication by means of an SMS “text challenge” (code) sent to your mobile phone.
It has been developed in response to problems encountered by some users affected by poor mobile network coverage or in places where mobile operators do not relay SMS messages. It’s also much faster than the text challenge, particularly when you’re working on a single mobile device.
Read more about this application in this document and give it a try.
How can I add a mobile device to my EU Login account ?
Here is an explanatory video (in English but you can get printed subtitles in a wide range of languages by clicking on the ‘Subtitles’ button at the bottom right of the screen + choose your language): https://trusted-digital-identity.europa.eu/eu-login-help/how-can-i-add-mobile-device-my-eu-login-account_en . Beware : it is not specified in the video, but you need to start from https://webgate.ec.europa.eu/cas and then ‘My account’.
If you prefer a guide on paper click on the following links : Access to the EU Login App Quick Guide or the EU Login App Full Installation Guide
If you encounter problems during the installation of the EU login mobile app, this document explains how to proceed.
In case of any other trouble, don’t hesitate to check the page : https://ecas.ec.europa.eu/cas/help.html page accessible without EU Login access
- click on the last paragraph “I use the EU Login mobile application to authenticate myself”.
- click on “To find out more
- search for the problem encountered and the proposed solution!
How to connect to EU Login App ?
“My Remote” is a single access point with a menu to access the various Commission applications (JSIS online, My IntraComm, SYSPER Post Activity, Staff Matter + Staff Contact and EU Login). All these options are accessible with a single EU Login authentication, except JSIS online which requires a second one for security reasons.
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