EU Login
EU Login is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various information systems managed by the Commission such as My IntraComm, JSIS Online, MyPMO, SYSPER Post Activity, Staff Matters & Staff Contact, Legal&Financial Information, via an email address, a password and a second authentication.
What is EU Login?
EU Login is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various applications managed by the Commission (such as My IntraComm, JSIS Online, MyPMO, SYSPER Post Activity, Staff Matters & Staff Contact, Financial and Legal Information) via an email address, a password and a second authentication.
EU Login vs. ‘EU Login4Life’: what’s the difference?
Both types of EU Login are of course for life! The difference is purely technical, and you are not free to choose between them: If you requested your retirement from either the Commission or the Council after 20 December 2020 via Sysper, you will automatically have been given a so-called ‘EU Login4Life‘ before leaving. Those who retired earlier from those two institutions – or who have retired from any other institution regardless of when – will have to get the “external” EU Login by themselves after retirement. Once the EU Login has been created, the only difference between the two types of EU Login is how you change mobile number or email address, if the need should arise. But as regards the use of it for accessing for instance JSIS or SYSPER, there is no difference, and both categories have to change password every 6 months.
How to create a EU Login account ?
You may already have created and activated an EU Login account (or ECAS in the past), even if you haven’t used it.
As a pensioner, if you used to have an ECAS – or EU Login – account, even one you haven’t used for a long time, do not create a new EU Login account because you would be duplicating your existing account, which causes problems for the system.
In other words, do NOT click on “Create an account”, but follow the instructions in the document “Test to check existing EU Login account“
You don’t have an EU Login account yet but would like to create one
You need to have a smartphone plus a PC or a tablet, and a private e-mail address.
Subsequently, everything will be possible on a smartphone, but you can also be authenticated by the Commission via your smartphone and then encode or consult only on a PC, laptop or tablet/iPad.
You can sign up for your account at https://webgate.ec.europa.eu/cas by following the CREATION EU LOGIN guide explaining the different stages of the procedure.
Is the procedure too complex ?
Ask for assistance (centralized in Brussels) from a colleague in the PMO by telephone only
Tel.: +32 (0)2 29 11111 (option 5) (9:30-12:30).
Before contacting PMO:
Once you have started the procedure for creating your EU Login account you have to follow it through to the end, and also finalise your request for the creation of a JSIS Online account even if you don’t intend to use it.
It may take a maximum of 48 hours after completing the final step in activating your JSIS Online account until you get access to My IntraComm.
Secure authentication
Until June 2025, it will still be possible to use a code received by SMS to authenticate.
After that date, only the options illustrated opposite will be accepted by the European Commission. If you have a smartphone, we recommend the EU Login app, which is explained in detail on the EU LOGIN APP page.
If you cannot use a smartphone but have a PC or laptop, you can opt for the other solutions.
EU Login Support / problems when signing in
If you have a problem signing in, here are some suggestions for troubleshooting steps and checks to carry out before you try again. When a problem occurs, take a screenshot; this will make it easier for the Helpdesk to diagnose the problem.
• Browser cache and history
Clear your browser cache and history and close the browser. Switch off your computer (can be a PC, laptop, tablet or smartphone!). If you’ve done this correctly, when you sign in again you’ll need to enter your e-mail address. If the address appears automatically, it means you haven’t cleared all the stored data. If some of it is out of date, it may be the cause of your login problem.
• Url
Make sure that the website address (url) is correct:
https://webgate.ec.europa.eu/RCAM
• Authentication method
Check that you’ve correctly selected the authentication method you want to use (e.g. telephone + SMS) from the scroll-down menu on the screen.
• Browser
Try using another free browser, such as Firefox or Chrome (PC or Mac).
• Navigation
Click on NEXT, and not on CREATE AN ACCOUNT!!
• Not receiving the text messages (SMS)
If you’re not receiving the SMS, check that your smartphone has an adequate signal (reception), and is not in “Airplane” or “Do Not Disturb” mode. Switch it off for a few moments and try again, or try again next day.
If you are still not receiving the SMS, please check that the messages are not on a “blocked numbers list”.
To do this, go to:
iPhone: Settings => Messages => Blocked contacts.
Android: Settings => Messages => Blocked numbers / Blocked conversations. (This may vary depending on the application used).
It might be worth considering whether to switch to the EU Mobile Mobile Application (see above under “Secure authentication”), which allows you to use alternative authentication methods.
In case of other issues, don’t hesitate to look at the page : https://ecas.ec.europa.eu/cas/help.html that doesn’t require any EU Login access.
Go to Frequent Asked Questions, for the retirees of the EU by clicking : « I used to work for a European »
Please consult the various support documents at the bottom of the page.
EU Login Support / If you encounter any problems
If you encounter any problems, it is essential to collect the following information in order to register the incident with PMO-IT-APPLICATIONS@ec.europa.eu:
– the username or e-mail address of the account concerned
– the nature of your relationship with the Commission: pensioner from which institution
– how you accessed the application, including the URL via https://myremote.ec.europa.eu OR https://mypmo.europa.eu OR https://webgate.ec.europa.eu/RCAM
– the source of the URL used (e-mail, link to a website, bookmark, etc.)
– a detailed description of the problem
– if possible, one or more screenshots showing the problem with the address bar indicating the web page consulted and the previous step
– any other information that may help to determine the cause of the problem (for example, in the case of non-receipt of an SMS code: your mobile phone operator, your country of subscription, your current geographical position, the last time you requested an SMS, the last time you received one, etc.).
Since 2023, PMO-IT-APPLICATIONS@ec.europa.eu can also help you with all PMO-specific applications (JSIS, MyPMO, SYSPER Post Activity, Staff Contact, etc.). It is also important to specify exactly what the problem is, ideally with one or more screenshots showing the url in the browser’s top bar, the error message, etc. It is essential to indicate whether your access was working correctly before and until when.
Support documents
Here you will find a series of documents showing how to proceed in various cases:
Creation of an EU Login account
You forgot your password or wish to update it?
Add or change a mobile telephone number
Did you forget to register a new telephone number and you do not have the old one anymore (“Panic Button“)
Blocked during authentication?
EULogin4Life: change of mobile number or email address
Documents and Forms
How to connect to My Remote EU Login ?
“My Remote” is a single access point with a menu to access the various Commission applications (JSIS online, My IntraComm, SYSPER Post Activity, Staff Matter + Staff Contact and EU Login). All these options are accessible with a single EU Login authentication, except JSIS online which requires a second one for security reasons.
AIACE Membership
Need additional help?
- A question about my rights with the Commission?
- A question about the tools of the Commission?
- A question about the services offered by AIACE?
Would you like to become a member ?
Click on the "Register" button below
- Get personalized support with long-term follow-up
- Take part in discussions about the future of the association
- Take part in our events
- Subscribe to our insurance
