EU Login
EU Login is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various information systems managed by the Commission such as My IntraComm, JSIS Online, MyPMO, SYSPER Post Activity, Staff Matters & Staff Contact, Legal&Financial Information, via an email address, a password and a second authentication.
What is EU Login?
EU Login is the European Commission’s authentication service. It is the gateway that allows authorised users, including retired staff of the European institutions, to access various applications managed by the Commission (such as My IntraComm, JSIS Online, MyPMO, SYSPER Post Activity, Staff Matters & Staff Contact, Financial and Legal Information) via an email address, a password and a second authentication.
EU Login vs. ‘EU Login4Life’: what’s the difference?
Both types of EU Login are of course for life! The difference is purely technical, and you are not free to choose between them: If you requested your retirement from either the Commission or the Council after 20 December 2020 via Sysper, you will automatically have been given a so-called ‘EU Login4Life‘ before leaving. Those who retired earlier from those two institutions – or who have retired from any other institution regardless of when – will have to get the “external” EU Login by themselves after retirement. Once the EU Login has been created, the only difference between the two types of EU Login is how you change mobile number or email address, if the need should arise. But as regards the use of it for accessing for instance JSIS or SYSPER, there is no difference, and both categories have to change password every 6 months.
How to create a EU Login account ?
You may already have created and activated an EU Login account (or ECAS in the past), even if you haven’t used it.
As a pensioner, if you used to have an ECAS – or EU Login – account, even one you haven’t used for a long time, do not create a new EU Login account because you would be duplicating your existing account, which causes problems for the system.
In other words, do NOT click on “Create an account”, but follow the instructions in the document “Test to check existing EU Login account“.
AFTER CREATING AN EU LOGIN ACCOUNT, IT IS IMPORTANT TO ASSOCIATE AN AUTHENTICATION OPTION (in addition to the password) – see full page on the subject.
You don’t have an EU Login account yet but would like to create one
You need to preferably have a smartphone plus a PC or a tablet, and a private e-mail address in order to be able to receive e-mails. If you don’t have a smartphone, there are PC-based solutions too ; go to this page for more information.
Subsequently, everything will be possible from a smartphone, PC, laptop, tablette, iPad. But you can authenticate via your smartphone and then encode or consult only from a PC, laptop or tablet/iPad.
You can sign up for your account at https://webgate.ec.europa.eu/cas by following the CREATION EU LOGIN guide explaining the different stages of the procedure. This guide is also available in Danish, French and German (just type “creation EU Login in the search engine of the “Documentation” tab)
Is the procedure too complex ?
Ask for assistance (centralized in Brussels) from a colleague in the PMO by telephone only
Tel.: +32 (0)2 29 11111 (option 5) (9:30-12:30).
Before contacting PMO:
Once you have started the procedure for creating your EU Login account you have to follow it through to the end, and also finalise your request for the creation of a JSIS Online account even if you don’t intend to use it.
It may take a maximum of 48 hours after completing the final step in activating your JSIS Online account until you get access to My IntraComm.
EU Login Support / If you encounter connection problems
If you are having trouble getting online, here are a few things to try. Take screenshots – or photos – when you encounter a problem. This will help the HelpDesk(s) to get a better idea of the problem.
– Browser cache and history
Empty your browser’s cache and history and close it. Switch off your workstation (PC, laptop, tablet, smartphone). If this has been done correctly, when you log in you will be asked to enter your email address. If your email address appears automatically, you have not deleted all the data stored in your memory, which may not be up to date and may be the cause of your connection problem.
– Browser
Try another free browser (Firefox, for example, on PCs and Macs).
– Wrong login
Use only your email address recognised by the Commission as your login.
– URL
Check that you are using the correct ‘url’, for example :
https://webgate.ec.europa.eu/RCAM
– Navigation
Don’t click on ‘Create an account’!
– Wrong telephone number
Mobile phone number: it is essential to enter the country code preceded by a + sign and without spaces. It doesn’t matter whether you leave spaces or not, the system corrects by ‘pasting’ the digits.
If you have any other problems, please check the page: https://trusted-digital-identity.europa.eu/eu-login-help_en This page contains a lot of useful advice and information, including for retired people: ‘I worked for a European institution’. You can change the language at the top of the page!
– You are not receiving text messages
If you are not receiving the text messages, check that your smartphone has sufficient reception, that you are not in ‘aeroplane’ or ‘Do not disturb’ mode, switch it off for a few moments and then try again, or even let some time pass and try again
If you are still not receiving text messages, please check that the messages are not on a ‘blocked numbers list’.
To do this, go to :
iPhone: Settings Messages Blocked contacts
Android: Messages Settings blocked numbers/blocked contacts. (This may vary depending on the application used)
PLEASE NOTE: SMS authentication will no longer be accepted from 1/7/2025. See the page dedicated to other authentication options
• Navigation
Click on NEXT, and not on CREATE AN ACCOUNT!!
In case of other issues, don’t hesitate to look at the page : https://ecas.ec.europa.eu/cas/help.html that doesn’t require any EU Login access. Go to Frequent Asked Questions, for the retirees of the EU by clicking : « I used to work for a European »
Please consult the various support documents at the bottom of the page.
Support documents
Here you will find a series of documents showing how to proceed in various cases:
Creation of an EU Login account. This guide is also available in Danish, French and German (just type “creation EU Login in the search engine of the “Documentation” tab)
You forgot your password or wish to update it?
Add or change a mobile telephone number
To delete a previously saved mobile phone number (“Panic Button“)
Blocked during authentication?
EULogin4Life: change of mobile number or email address
Documents and Forms
How to connect to My Remote EU Login ?
“My Remote” is a single access point with a menu to access the various Commission applications (JSIS online, My IntraComm, SYSPER Post Activity, Staff Matter + Staff Contact and EU Login). All these options are accessible with a single EU Login authentication, except JSIS online which requires a second one for security reasons.
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