Staff Matters & Staff Contact
Staff Matters and Staff Contact, which were previously in the MyRemote Menu, have been integrated into the Pensioners' Portal. Through the Portal's search engine you will find information and be able to ask questions to various Commission services.
What can you do with Staff Contact?
Maybe you have questions about health screening or family allowances?
A wealth of information is available via a search on the new Pensioners’ Portal, as all pages from Staff Matters have been imported and updated there. You also have the possibility of asking a concrete question related to your personal situation. You can also retrieve all answers to the questions you put during the last 24 months.
For more information please click on the button below
New Staff Contact forms
Since 20 June 2024, Staff Contact forms have been updated and integrated into a new platform at PMO and DG HR called ServiceNow that offers new features:
- A more intuitive and user-friendly design.
- Direct communication with your case handler.
- Easily track of submitted questions and requests.
- Records : your past and current requests are to be found on the new platform.
All of this is now grouped together in the Pensioners’ Portal.
How does it work? Always through EU Login of course !
After searching the Pensioners’ Portal – see also the Pensioners’ Portal page – simply read the article(s) on the subject you are interested in and, if necessary, fill in the appropriate form to ask a question.
PLEASE NOTE: if you wish to ask a question about medical expenses, it is easier to start from:
• the ‘JSIS online’ application, following the instructions in the document ‘Shortcut to Staff Contact’ OR the document ‘Ask a question to the JSIS’.
• the ‘MyPMO’ application by following the instructions in the document ‘Ask a question to the JSIS’ .
We recommend the following user guides:
How to use Staff Matters & Staff Contact ?
Staff Matters and Staff Contact have been integrated in the new Pensioners’ Portal. Click on the following link: https://digit.service-now.com/asc
AIACE Membership
Need additional help?
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Click on the "Register" button below
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