Documentation
This repository contains all the information available directly under the relevant headings. The catalogue includes documents, guides, forms, videos and other freely available electronic publications, which can be downloaded or printed.
In order to start your search it is recommended to use the "search a document" box hereunder on the right
Ambassadors
Within the PMO-AIACE relationship, an "ambassador" has been created for a specific purpose: this person, who has privileged access to the PMO, is to act as a point of contact between the relevant PMO services (for sickness insurance and pensions) and the pensioner, acting as a go-between and facilitator in specific situations. The ambassador is able to provide explanations to the pensioner when he/she has difficulties in understanding certain decisions that are unfavourable to him/her, or assists him/her when he/she has difficulties in presenting his/her specific questions to the PMO; conversely, the ambassador takes on the task of contacting the PMO to analyse a specific situation, provided that the person concerned entrusts him/her with the task of representing him/her in the competent offices. Normally, based on the statistics of the cases highlighted in the past, this form of intervention will be applied mainly for the JSIS, but it is also valid for issues related to pensions and other related rights. This system should be of great help to pensioners who find themselves in difficulty with the bureaucratic/regulatory aspects of the JSIS or with statutory interpretations concerning pensions.
A list of ambassadors is appended.
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Carers
This document explains the conditions of eligibility for reimbursement of costs of services provided by carers consisting mainly of nursing care in the patient's home for several hours a day or the whole day and/or night.
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Convalescent and post-operative care
This document explains the conditions for the reimbursement of the costs of convalescent and post- operative care, provided they commence within three months of the illness or operation in relation to which they have been prescribed.
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Dentistry
This document explains all the rules related to dentistry
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GIPs (DGE)
The General Implementation Provisions (GIP/DGE) are all the detailed provisions that implement the officials rules concerning the health insurance
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For a quick reimbursement of your glasses
This document explains how to proceed in order to get a quick reimbursement of your glasses
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Glasses form
Glasses form to be completed by the optician and attached to the invoice
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JSIS Practical Guide
This guide is an easy-to-use summary of the rules for the reimbursement of medical expenses
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Health screening / how to obtain an invitation
This document explains how to get an invitation for health screening
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JSIS / Agreements with hospitals
This PMO document shows agreements passed with a number of hospitals in Belgium, Germany and Luxembourg.
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JSIS / Increased ceilings and expansion in medical reimbursements
Hereby you will an article from DG HR's "Commission en Direct" explaining the increased ceilings and expansion in medical reimbursements and - appended - the text of the Commission decision of 17.11.2023.
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JSIS : obtain a certificate
This document explains how to proceed in order to get a certificate from JSIS
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JSIS on line : method of changing receipt of statements or email address
This document explains how to change the paper receipt of statements and other written notifications from JSIS online or the email address
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JSIS on line : looking for a pharmaceutical product
This document explains how to proceed to look for a pharmaceutical product
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JSIS online : shortcut to Staff Contact
This document explains how to use the shortcut to Staff Contact starting from JSIS online
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Medical auxiliaries / nurses
This document explains the conditions for the reimbursement of treatments by medical auxiliaries/nurses (e.g. washing, wound dressings, injections) prescribed by a medical practitioner and provided by a person legally authorised to exercise the profession.
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PMO Mobile full guide
Here is the full version of the guide to PMO Mobile
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PMO Mobile quick guide
Here is a quick guide how to use PMO Mobile.
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Psychotherapy
This brochure is available on My IntraComm or sent upon request to the Secretariat of the AIACE
JSIS Joint Rules
The Joint Rules contains all the rules governing sickness insurance for officials and other servants
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