Convalescent and post-operative care
This document from PMO explains the procedure to be followed, the reimbursement rates and the special cases.
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Hospitalisation and rehabilitation
This document from the PMO explains the procedure to be followed, the rates of reimbursement and the special cases.
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Update your EU Login authentication method
This document from the PMO explains the different possible methods of authentication for EU Login after the suppression of the SMS method on 1 July 2025.
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Trusted Platform Module, Security Key and Passkey (Passkey technology) / technical information
Table about the technical details of the Trusted Platform Module, Security Key and Passkey.
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EU Login: activation of an eID
This guide explains how to activate an eID on a smartphone for a secure EU Login authentication.
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EU Login: activation of a Passkey
This guide explains how to activate a Passkey for a secure EU Login authentication.
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EU Login: activation of a security key
This guide explains how to activate a Security for a secure EU Login authentication.
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EU Login: Installation de Itsme (Belgique) sur un smartphone
This guide explains how to activate Itsme for a secure EU Login authentication.
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EU Login : Authentication with "Trusted platform"
This is an alternative way of authentification, for example if you do not have a smartphone. It is easier than EU Login app!
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EU Login App / Installation problems
This document explains what to do if you encounter problems during the installation
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Asking a question to PMO from MyPMO
This document explains how to contact PMO from MyPMO.
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Asking a question to PMO from JSIS online
This document explains how to contact PMO from JSIS online.
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ABC Guide to Sickness Insurance
This guide has been drawn up by AIACE International for the families and friends of pensioners of the European Institutions to help them better understand the provisions of the Staff Regulations governing their pecuniary rights and to assist them in specific or complex situations. This is a practical guide giving a general overview of these provisions, which in no way replaces the official documents in force. It refers mainly to the information published on the AIACE International website, which can be accessed via hyperlinks without a login or password, and where all the necessary forms and documents can be found.
The ABC of health insurance deals with rules common to all Member States. However, specific national features will be dealt with separately in documents provided for this purpose on the website of each section.
This guide is currently available in English, French, German, Italian and Spanish; the other language versions will be published as soon as they are translated.
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MyPMO / quick guide
This is a quick guide to MyPMO (formerly PMOMobile). It explains what it is , what it does and how you can use it. An interesting feature is that your choose four "favorites" on the welcome page. It works on all mobile devices as well as on desktops.
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Health screening / how to obtain an invitation
This document explains how to get an invitation for health screening
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JSIS / Agreements with hospitals
This PMO document shows agreements passed with a number of hospitals in Belgium, Germany and Luxembourg.
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JSIS / Reimbursement of medicines
This document from My IntraComm gives the general explanations about the rules governing the reimbursement of medicines. Beware! The links in the document can only be used with an EU Login access.
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JSIS / Increased ceilings and expansion in medical reimbursements
Hereby you will an article from DG HR's "Commission en Direct" explaining the increased ceilings and expansion in medical reimbursements and - appended - the text of the Commission decision of 17.11.2023.
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What should be done in the event of the death of a pensioner?
This brochure from DG HR explains the provisions in the event of the death of a pensioner.
The brochure is available in all official languages (go to https://aiace-europa.eu/services/what-to-do-in-case-of-death).
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2023 Cooperation and Partnership Agreement with the European Commission
The new Cooperation and Partnership Agreement with the European Commission was signed on 14 December 2023 by our President, Dominique Deshayes, and Commissioner Hahn. This high-level event shows the political importance of this agreement.
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