JSIS / Agreements with hospitals
This PMO document shows agreements passed with a number of hospitals in Belgium, Germany and Luxembourg.
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JSIS / Reimbursement of medicines
This document from My IntraComm gives the general explanations about the rules governing the reimbursement of medicines. Beware! The links in the document can only be used with an EU Login access.
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JSIS / Increased ceilings and expansion in medical reimbursements
Hereby you will an article from DG HR's "Commission en Direct" explaining the increased ceilings and expansion in medical reimbursements and - appended - the text of the Commission decision of 17.11.2023.
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What should be done in the event of the death of a pensioner?
This brochure from DG HR explains the provisions in the event of the death of a pensioner.
The brochure is currently available only in French; other language versions will be made available later.
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2023 Cooperation and Partnership Agreement with the European Commission
The new Cooperation and Partnership Agreement with the European Commission was signed on 14 December 2023 by our President, Dominique Deshayes, and Commissioner Hahn. This high-level event shows the political importance of this agreement.
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EU Login : Panic Button
If you have forgotten to register a new telephone number and no longer have the old one to authenticate to EU Login, you can delete the old number using the Panic Btton and then register your new number(s). This documents explains how to proceed.
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EU Login: Creation of an account / quick guide
This guide explains in simple and short terms how to create an EU Login account
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For a quick reimbursement of your glasses
This document explains how to proceed in order to get a quick reimbursement of your glasses
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Glasses form
Glasses form to be completed by the optician and attached to the invoice
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New page with aggregated information about pensions
This document explains the content of the new page on Staff Matters gathering various information about pensions that are useful for pensioners
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Declare family allowances from other sources faster and easier
This guide explains how to make declarations of family allowances from other sources in a faster and easier way.
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PMO Mobile full guide
Here is the full version of the guide to PMO Mobile
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PMO Mobile quick guide
Here is a quick guide how to use PMO Mobile.
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Sysper Post Activity : contact PMO with Staff Contact
This is a guide explaining how to communicate effectively and securely with PMO from Sysper Post Activity
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Serious illness (recognition of serious illness)
Medical expenses for the treatment of an illness recognised as ‘serious’ may be reimbursed at a higher rate. This is the procedure to follow and the application form.
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Convalescent and post-operative care
This document explains the conditions for the reimbursement of the costs of convalescent and post- operative care, provided they commence within three months of the illness or operation in relation to which they have been prescribed.
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Medical auxiliaries / nurses
This document explains the conditions for the reimbursement of treatments by medical auxiliaries/nurses (e.g. washing, wound dressings, injections) prescribed by a medical practitioner and provided by a person legally authorised to exercise the profession.
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Carers
This document explains the conditions of eligibility for reimbursement of costs of services provided by carers consisting mainly of nursing care in the patient's home for several hours a day or the whole day and/or night.
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Statutes
AIACE Statutes. Only the French text is authentic. Translations are for members' information only. The German translation is not currently available.
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Ambassadors
Within the PMO-AIACE relationship, an "ambassador" has been created for a specific purpose: this person, who has privileged access to the PMO, is to act as a point of contact between the relevant PMO services (for sickness insurance and pensions) and the pensioner, acting as a go-between and facilitator in specific situations. The ambassador is able to provide explanations to the pensioner when he/she has difficulties in understanding certain decisions that are unfavourable to him/her, or assists him/her when he/she has difficulties in presenting his/her specific questions to the PMO; conversely, the ambassador takes on the task of contacting the PMO to analyse a specific situation, provided that the person concerned entrusts him/her with the task of representing him/her in the competent offices. Normally, based on the statistics of the cases highlighted in the past, this form of intervention will be applied mainly for the JSIS, but it is also valid for issues related to pensions and other related rights. This system should be of great help to pensioners who find themselves in difficulty with the bureaucratic/regulatory aspects of the JSIS or with statutory interpretations concerning pensions.
A list of ambassadors is appended.
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