EU Login : Panic Button
If you have forgotten to register a new telephone number and no longer have the old one to authenticate to EU Login, you can delete the old number using the Panic Btton and then register your new number(s). This documents explains how to proceed.
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EU Login: Creation of an account / quick guide
This guide explains in simple and short terms how to create an EU Login account
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For a quick reimbursement of your glasses
This document explains how to proceed in order to get a quick reimbursement of your glasses
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Glasses form
Glasses form to be completed by the optician and attached to the invoice
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New page with aggregated information about pensions
This document explains the content of the new page on Staff Matters gathering various information about pensions that are useful for pensioners
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Declare family allowances from other sources faster and easier
This guide explains how to make declarations of family allowances from other sources in a faster and easier way.
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PMO Mobile full guide
Here is the full version of the guide to PMO Mobile
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PMO Mobile quick guide
Here is a quick guide how to use PMO Mobile.
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Sysper Post Activity : contact PMO with Staff Contact
This is a guide explaining how to communicate effectively and securely with PMO from Sysper Post Activity
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Serious illness (recognition of serious illness)
Medical expenses for the treatment of an illness recognised as ‘serious’ may be reimbursed at a higher rate. This is the procedure to follow and the application form.
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Convalescent and post-operative care
This document explains the conditions for the reimbursement of the costs of convalescent and post- operative care, provided they commence within three months of the illness or operation in relation to which they have been prescribed.
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Medical auxiliaries / nurses
This document explains the conditions for the reimbursement of treatments by medical auxiliaries/nurses (e.g. washing, wound dressings, injections) prescribed by a medical practitioner and provided by a person legally authorised to exercise the profession.
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Carers
This document explains the conditions of eligibility for reimbursement of costs of services provided by carers consisting mainly of nursing care in the patient's home for several hours a day or the whole day and/or night.
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Articles of Association
Articles of Association of AIACE
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Ambassadors
Within the PMO-AIACE relationship, an "ambassador" has been created for a specific purpose: this person, who has privileged access to the PMO, is to act as a point of contact between the relevant PMO services (for sickness insurance and pensions) and the pensioner, acting as a go-between and facilitator in specific situations. The ambassador is able to provide explanations to the pensioner when he/she has difficulties in understanding certain decisions that are unfavourable to him/her, or assists him/her when he/she has difficulties in presenting his/her specific questions to the PMO; conversely, the ambassador takes on the task of contacting the PMO to analyse a specific situation, provided that the person concerned entrusts him/her with the task of representing him/her in the competent offices. Normally, based on the statistics of the cases highlighted in the past, this form of intervention will be applied mainly for the JSIS, but it is also valid for issues related to pensions and other related rights. This system should be of great help to pensioners who find themselves in difficulty with the bureaucratic/regulatory aspects of the JSIS or with statutory interpretations concerning pensions.
A list of ambassadors is appended.
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Tax certificate (updated version)
This document explains how to create a tax certificate (with/without amounts) from Sysper Post Activity
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EU Login : blocked during authentication?
Here are a few tips if you are blocked during authentication
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Supplementary Hospitalisation Insurance
This insurance policy covers medical expenses due to hospitalization and/or surgery and which remain at the responsibility of the pensioner after intervention by the Joint Sickness Insurance Scheme. It is thus a supplementary insurance.
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Accident Insurance
This insurance policy offers a worldwide coverage for disability or death due to an accident for retired staff, that is similar to the one applicable to officials. It compensates medical expenses up to 100% due to an accident, regardless of the ceilings applicable under the JSIS.
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2008-2018 : Ten years of partnership (DG HR Brochure)
“2008-2018: Ten years of partnership between the Commission and AIACE”
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