EU Login App / Installation problems
This document explains what to do if you encounter problems during the installation
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Asking a question to PMO from MyPMO
This document explains how to contact PMO from MyPMO.
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Asking a question to PMO from JSIS online
This document explains how to contact PMO from JSIS online.
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ABC Guide to Sickness Insurance
This guide has been drawn up by AIACE International for the families and friends of pensioners of the European Institutions to help them better understand the provisions of the Staff Regulations governing their pecuniary rights and to assist them in specific or complex situations. This is a practical guide giving a general overview of these provisions, which in no way replaces the official documents in force. It refers mainly to the information published on the AIACE International website, which can be accessed via hyperlinks without a login or password, and where all the necessary forms and documents can be found.
The ABC of health insurance deals with rules common to all Member States. However, specific national features will be dealt with separately in documents provided for this purpose on the website of each section.
This guide is currently available in English, French, German and Italian; the other language versions will be published as soon as they are translated.
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MyPMO / quick guide
This is a quick guide to MyPMO (formerly PMOMobile). It explains what it is , what it does and how you can use it. An interesting feature is that your choose four "favorites" on the welcome page. It works on all mobile devices as well as on desktops.
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Health screening / how to obtain an invitation
This document explains how to get an invitation for health screening
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JSIS / Agreements with hospitals
This PMO document shows agreements passed with a number of hospitals in Belgium, Germany and Luxembourg.
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JSIS / Reimbursement of medicines
This document from My IntraComm gives the general explanations about the rules governing the reimbursement of medicines. Beware! The links in the document can only be used with an EU Login access.
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JSIS / Increased ceilings and expansion in medical reimbursements
Hereby you will an article from DG HR's "Commission en Direct" explaining the increased ceilings and expansion in medical reimbursements and - appended - the text of the Commission decision of 17.11.2023.
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What should be done in the event of the death of a pensioner?
This brochure from DG HR explains the provisions in the event of the death of a pensioner.
The brochure is available in all official languages (go to https://aiace-europa.eu/services/what-to-do-in-case-of-death).
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2023 Cooperation and Partnership Agreement with the European Commission
The new Cooperation and Partnership Agreement with the European Commission was signed on 14 December 2023 by our President, Dominique Deshayes, and Commissioner Hahn. This high-level event shows the political importance of this agreement.
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EU Login: Adding (or replacing) a mobile number
This document explains how you can add or replace a mobile telephone number in the EU Login application
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EU Login : Panic Button
If you have forgotten to register a new telephone number and no longer have the old one to authenticate to EU Login, you can delete the old number using the Panic Btton and then register your new number(s). This documents explains how to proceed.
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EU Login: Creation of an account / quick guide
This guide explains in simple and short terms how to create an EU Login account
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For a quick reimbursement of your glasses
This document explains how to proceed in order to get a quick reimbursement of your glasses
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Glasses form
Glasses form to be completed by the optician and attached to the invoice
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New page with aggregated information about pensions
This document explains the content of the new page on Staff Matters gathering various information about pensions that are useful for pensioners
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Declare family allowances from other sources faster and easier
This guide explains how to make declarations of family allowances from other sources in a faster and easier way.
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PMO Mobile quick guide
Here is a quick guide how to use PMO Mobile.
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Sysper Post Activity : contact PMO with Staff Contact
This is a guide explaining how to communicate effectively and securely with PMO from Sysper Post Activity
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